Ovo staff whose customers were asked to ‘cuddle pets’ to stay warm celebrate success with a wine party

A senior executive at a major energy company has infuriated customers reeling from massive price hikes by posting photos of his team celebrating with unlimited wine and cake.

Sarah Ball, who holds a senior position at Ovo – one of the nation’s largest energy providers – earlier this month posted photos of herself and more than 30 colleagues hosting a celebratory event.

The images showed a table filled with several bottles and glasses of wine, another table covered in cupcakes, a cake specially made to mark ‘1,000,000 customers’ – meant to celebrate the passing of this landmark – and an image of the group smiling and saluting.

But the publication comes amid a record energy bill price rise as customers worry about how they will pay their winter fuel bills and one furious reader told MailOnline: ‘Read the room! It’s totally inappropriate to share during this crisis. It gives the impression that they don’t care.

Sarah Ball, a senior executive at a major energy company, infuriated customers reeling from massive price hikes by posting photos of her team celebrating with unlimited wine and cake.

Ball posted photos earlier this month of her and more than 30 colleagues hosting a celebratory event, showing a table filled with several bottles and glasses of wine, another table covered in cupcakes and a cake specially made for to mark

Ball posted photos earlier this month of her and more than 30 co-workers hosting a celebratory event, showing a table filled with several bottles and glasses of wine, another table covered in cupcakes and a cake specially made for the event. mark “1,000,000 customers”.

Ball, who describes himself as “Head of Ovo Care at OVO” – considered a sales and customer service executive position – posted: “I couldn’t be more proud of what we have accomplished in our incredible team of account management in recent days.”

His jargon-laden post of self-praise continued: ‘Apart from looking inside, I’m sure people would think we were crazy running a 70+ year strong PI planning with 13 new teams Scrum and all led by new POs and scrum masters who don’t have “I didn’t even know what the roles were until last week!”

Ball, who has been with the company for nearly seven years, continued, “The result has been an impressive blueprint for our next surge and the beginnings of our ever-evolving and maturing operating model. This is the magic you can achieve if you embrace and trust the process.

The post comes amid a record energy bill price rise as customers worry about how they will pay their winter fuel bills and one furious reader told MailOnline: 'Read the room!  It's totally inappropriate to share during this crisis'

The post comes amid a record energy bill price rise as customers worry about how they will pay their winter fuel bills and one furious reader told MailOnline: ‘Read the room! It’s totally inappropriate to share during this crisis’

But the post infuriated some. A reader who flagged the post to MaliOnlne said: ‘In the midst of an energy affordability crisis, record prices and growing energy poverty, we have OVO Energy – one of the world’s largest energy providers. energy from Britain – hosting WINE parties for staff, then bragging about it on Linkedin

“Ovo is a terrible company with an exceptional ability to never read the part. It’s embarassing.’

Ovo’s customer, Patricia Roberts from Powys, was also unimpressed with the company hosting parties – as she struggled to get help from them.

Grandmother Ms Roberts said: ‘I first contacted them a month ago to complain that a promised loyalty discount I had been promised to stay with them had not been properly applied .

‘A contract must be honoured, an interest award quoted at a fixed rate has not been applied to my account and possibly, probably many other clients.

Ball, who describes himself as

Ball, who describes himself as “Head of Ovo Care at OVO” – considered a sales and customer service leadership position – posted: “We couldn’t be prouder of what we’ve accomplished in our incredible team of account management in recent days”.

“It was just a few pounds but there’s the premise and I suspect they’ve done it to other customers as well – and it could really add up if it’s widespread.

“But I contacted them five times by phone or email and people promised to look into it and then nothing.” So to hear that their own customer service is apparently throwing parties to celebrate their performance is frankly quite shocking.

Paul Clark, 78, from Southend, Essex, is another unhappy OVO customer.

He told MailOnline: “I was really frustrated with them. The source of our problem is that we have solar panels and we get credit for what they produce. We were with SSE and it worked well – we used to enter our readings and get our credits within 8 days, but now SSE customers are transported to OVO and suddenly I’m going to have to wait 8 weeks for the same thing.

“That doesn’t seem reasonable so I tried contacting them but got absolutely no response – and it was so frustrating that I complained to the regulator as well.”

But a reader who flagged the post to MaliOnlne said: 'In the midst of an energy affordability crisis, record prices and growing energy poverty, we have OVO Energy - one of the world's largest energy providers. 'energy from Britain - hosting WINE parties for staff, then bragging about it on LinkedIn'

But a reader who flagged the post to MaliOnlne said: ‘In the midst of an energy affordability crisis, record prices and growing energy poverty, we have OVO Energy – one of the world’s largest energy providers. ‘energy from Britain – hosting WINE parties for staff, then bragging about it on LinkedIn’

“After this experience and with everything going on, it doesn’t seem like the time for them to have self-congratulatory parties at all.”

The firm did not respond to repeated requests for comment.

OVO sparked a furious reaction earlier this year when a subsidiary advised customers to ‘cuddle their pets’ and ‘eat porridge’ to stay warm.

The company later apologized and said it was “embarrassed” after a link to a blog “containing energy saving tips” was sent to its SSE Energy Services customers.

Ovo Energy acquired SSE Energy Services in 2020 but the brands are still separate.

In a statement to the BBC, Ovo Energy said it acknowledged the blog content was “misjudged and unnecessary”.

Comments are closed.